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General Questions

Questions & Answers

General Questions

How do I get a product related question answered?

Contact BISCO at 1-800-247-3368 and a Sales Professional will assist you.

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How can I get an answer to a technical question on a BISCO product?

Contact BISCO at 1-800-247-3368 and a Sales Professional will assist you.

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How can I find out where to purchase BISCO products outside of the USA?

Click to locate a distributor in your area.

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How can I find out who my Sales Professional is?

Contact BISCO at 1-800-247-3368 and you will be connected to your Sales Professional.

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How long does it take to receive an order?

Ground shipments normally take 5-7 business days. We also have next day and 2nd day air shipping available for an additional fee.

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What are your business hours?

Customer Sales and Service hours are Monday - Thursday 7:30 AM - 6:00 PM (CT), Friday 7:30 AM - 5:00 PM (CT), excluding national holidays.

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How do I register for an online account?

Click here to register for an account.  Click to register now!

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What do I do if I forgot my password?

Click here to recover your password.

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What is BISCO’s return policy?

Please call BISCO at 1-800-247-3368 to make arrangements for a return within the United Sates. Click here to view our return policy. Please contact your distributor to make a return outside of the United States.

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How do I request a sample?

As a direct company we have our own highly trained technical associates to assist in product selection and usage. BISCO offers the highest quality products at the most affordable price. At BISCO we stand behind our products with confidence providing a state-of-the-industry product warranty and money back guarantee.

We encourage you to purchase our materials and evaluate them for yourself. If for some reason you are unhappy with your purchase, you have 30 days to return the product. For special circumstances, please contact your Sales Professional at 1-800-247-3368.

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Can I ship to my other offices?

Speak to your Sales Professional to have shipments sent to other office locations.

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Is the BISCO website secure?

Yes, www.bisco.com is a secured site and all transactions processed are secured.

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What are my payment options via the internet?

Payment can be made using your VISA®, MasterCard® or American Express®.

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In what states are taxes applied?

Product shipped within Illinois and Texas are taxed. Sales tax will be applied automatically to your order.

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How do I get information regarding product on backorder?

When you place your order with a Sales Professional, they will notify you if any product is on backorder.

If you currently have an order that is on backorder, your Sales Professional will keep you updated on the status of the order.

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My order has missing or damaged items.

Please call BISCO at 1-800-247-3368 within 2 days to receive a credit, exchange or replacement.

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Do you offer discounts for new graduates?

Call 1-800-247-3368 to register with BISCO to receive up to 30% off BISCO products for a year.

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How can I access, update, delete or change my bisco.com information?

To edit your online profile at any time, simply click on “Log In” in the top navigation of bisco.com. If you forget your password, click on “Forgot Password” and we will help you access this information. Click on “My Account” to edit your online profile.

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How can I unsubscribe from receiving emails from BISCO?

Write us at sales@bisco.com with your written request to be removed from our list.

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Can't find what you are looking for? Click here to submit your question and we will respond shortly.
 
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