Terms of Use & Privacy Policy

This Privacy Policy describes how BISCO, Inc. (“BISCO,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information through our websites, including but not limited to www.bisco.com and any other websites we may operate (collectively, the “Sites”).

By accessing or using our Sites, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use our Sites.

We may update this Privacy Policy from time to time. If changes are material, we will notify you through our Sites or by other appropriate means. Continued use of our Sites after such changes constitutes your acceptance of the updated policy.

1. Information we Collect

We collect personal and non-personal information from you in the following ways:

• • When you register for an account
• • When you place an order (U.S. customers only)
• • When you subscribe to our newsletters
• • When you submit a form (e.g., “Contact Us”, “Ask the Expert”)
• • When you submit a review or product rating
• • When you participate in promotions, surveys, or loyalty programs
• • When you interact with our SMS program (U.S. only)
• • When you engage with personalized content

Personal information may include your:

• • Name
• • Email address
• • Mailing address
• • Phone number
• • NPI number
• • Payment details (processed securely via third-party providers)
• • Other information voluntarily submitted through forms

You may also visit our Sites anonymously, though some features may be unavailable without registration.

2. How We Use Your Information

We use your information to:

• • Process and fulfill transactions
• • Provide customer service and support
• • Personalize your experience and display relevant content
• • Improve our Sites, services, and marketing efforts
• • Administer surveys, contests, and loyalty programs
• • Send transactional emails and marketing communications
• • Manage reviews and testimonials
• • Respond to inquiries and support requests

You may opt out of non-transactional emails or SMS at any time (see Unsubscribe below).

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• • Ensure site functionality
• • Analyze site usage and improve performance
• • Personalize content and recommend products
• • Enable loyalty and review features
• • Deliver targeted advertisements via third-party platforms

You can manage your cookie preferences through our Cookie Settings tool, accessible via the icon at the lower-right of our Sites. Essential cookies cannot be disabled.
We use a cookie consent platform to comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

4. Disclosures to Third Parties

We do not sell or rent your personal information.

We may share your data with trusted service providers who help operate our Sites or provide services on our behalf (e.g., payment processors, hosting providers, email or SMS vendors, analytics and advertising platforms). These third parties are contractually obligated to safeguard your data.

We may also disclose information:

• • To comply with legal obligations or law enforcement
• • To protect rights, safety, or property
• • In connection with a corporate transaction (e.g., merger or acquisition)
• • To share aggregated or de-identified data for analytics and business purposes

5. Advertising and Retargeting

We use platforms such as Google Ads and Meta (Facebook) to deliver interest-based advertisements. These platforms may use cookies or device identifiers to personalize ad content.

To opt out of personalized ads, adjust your settings on:

• • Google Ad Settings
• • Facebook Ad Preferences

You may also enable Global Privacy Control (GPC) or similar browser signals, which we honor in accordance with applicable laws.

6. International Visitors (Including EU/EEA/UK)

Although international customers cannot place orders, they may submit forms through our Sites. As such, BISCO processes limited personal data of international users, including residents of the European Economic Area (EEA), United Kingdom, and Switzerland.

Under the GDPR, you have the following rights (subject to certain conditions):

• • Right to Access – Obtain a copy of your personal data
• • Right to Rectification – Correct inaccurate or incomplete data
• • Right to Erasure – Request deletion of your data
• • Right to Restrict Processing – Limit how we use your data
• • Right to Object – Object to processing based on legitimate interests
• • Right to Data Portability – Receive data in a portable format
• • Right to Withdraw Consent – At any time, if processing is based on consent

We process your personal data based on your consent, performance of a contract, legal obligations, or our legitimate interests. Your data may be transferred to the United States and processed under appropriate safeguards (e.g., Standard Contractual Clauses).

To exercise your GDPR rights, email webmaster@bisco.com with the subject line “GDPR Request.”

7. Mobile Information & SMS (U.S. Only)

By opting into SMS from BISCO, you agree to receive text messages. Consent is not required to make a purchase.

• • Message frequency varies
• • Message and data rates may apply
• • Text STOP to opt out or HELP for assistance

We use a secure third-party provider to manage SMS delivery. We do not sell, share, or transfer SMS opt-in data for marketing purposes.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

• • Right to Know – What personal information we collect and share
• • Right to Delete – Request deletion of your personal data
• • Right to Correct – Fix inaccuracies in your data
• • Right to Opt-Out – Stop the sale or sharing of your data (we do not sell)
• • Right to Non-Discrimination – We will not discriminate for exercising privacy rights

To exercise your rights, email webmaster@bisco.com with the subject line “California Privacy Rights.” We may verify your identity before processing your request. Authorized agents must provide written authorization.

9. Children’s Privacy

Our Sites are intended for individuals age 13 and older and 16 and older in the European Economic Area (EEA), United Kingdom, and other jurisdictions where applicable. We do not knowingly collect personal information from children under these age thresholds. If we become aware that we have collected personal data from a child without verifiable parental consent, we will delete the information in compliance with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws.

10. Data Security

We implement reasonable physical, electronic, and managerial safeguards to protect your information, including:

• • Secure server environments
• • Encryption during transmission (SSL/TLS)
• • Access controls and restricted access to data

In the event of a data breach affecting your personal information, we will notify you as required by applicable laws.

11. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal requirements, enforce agreements, and resolve disputes.

12. Managing Your Information

You may update, correct, or request deletion of your personal information by contacting us at webmaster@bisco.com.

13. Unsubscribe / Opt-Out

To stop receiving promotional emails, click the “unsubscribe” link in our messages or email us directly.

To stop receiving SMS messages, text STOP to the number you received messages from.

14. Third-Party Links

Our Sites may include links to external websites we do not operate or control. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing personal information.

15. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

BISCO, Inc.
1100 W. Irving Park Road
Schaumburg, IL 60193
Email: webmaster@bisco.com

SOP-MKT-030, Rev. 2
Effective date: 07/15/2025